mayalaen: (Default)
I got over having that sadness for no reason a couple weeks ago and was doing better for a bit, but then a couple days ago got knocked over by it again. 

And just in time for family to start REALLY pushing a lot of buttons since yesterday morning.

Pushing them hard enough that I'm too pissed and upset about it to even write it out and post it.

I know a few followers are entertained by family shit and the way I present it but it ain't coming out nicely 😂

It's nothing that horrible. It's just coming on top of other things, and I've had two days of NOTHING going right at all.

It's very frustrating.

It feels like every single thing I try to accomplish gets screwed up so badly that it takes no less than three times as long as it should to take care of it and every one of them also creates new problems in the meantime 😭

Not sleeping as well because of it, so that doesn't help. I usually run on around 5 hours a night, but lately it's 2 hours at night and an hour nap when I conk out sometime during the day.

But the family and businesses are up during the day, so when I'm trying to nap, they're calling and texting with situations they've created and want me to fix.

It doesn't help that I'm still doing the counseling thing and more shit is hitting me hard recently.

So I'm overtired, grouchy, and still realizing just how many anger issues I have when I thought I wasn't an angry person (when you're not allowed to show anger as a kid/teen it doesn't mean it goes away, you idiot).

People I know being shitty around me or to me IRL and online is just really testing that "never loses it on anybody" thing I've got going.  I need a babysitter for my life so I can take a 2-day nap.
mayalaen: (Default)

I lost $900 today because my family STILL won't double check things.

When I first got covid, I was REALLY sick, and they knew it. My brain wasn't functioning right (still isn't but it's better than it was) and I wasn't double checking out-of-state orders for the shop personally for a couple weeks.

It had been a few months since they sent something out that was obviously paid for with a stolen credit card so I was like okay I'm gonna just step back and take care of myself and let them do their thing. It's a slow time of year anyway in the tattoo industry.
 
more whining under the cut

Read more... )
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I shipped a Priority Mail package out on September 27th.

Customer emailed me October 27th to say it still wasn't there. I don't know why he didn't say something earlier, but by then he was nasty, as people always are when they contact me.

I contacted USPS and submitted a missing mail search and refunded the customer.

October 27th was going into the Holiday weekend but November 1st, their first day back to work, suddenly they delivered the package!

Like my dudes. Did you forget to actually give it to the customer? Did you guys leave a month early on vacation? What are you guys doing?

It happens all the time. I send out hundreds of packages a month and I deal with no less than 2 people a week who have ridiculous issues with their package.

And of course customers are never mad at USPS. It's always me they think did it even though I have no control over USPS.

There's also this cute thing USPS does where they lose packages but list them as delivered.

At first I thought it was customers scamming me, and I'm sure there are some who do...

but USPS has done it to me a bunch of times when I order things myself.

The tracking will say "delivered to front desk" or "delivered in mailbox" but there's no front desk and we have a locker across the street, not a mailbox on the house.

They also say random names signed for it/took it.

My house isn't wonky on Google Maps or USPS, so it's not like it's sending carriers someplace weird like it does with my uncle -- Google and USPS say he lives one street away from where he really does and it fucks up his deliveries, so he has stuff sent to my house.

It really cuts into small business income and turns customers away, but USPS is the service most customers choose because it delivers to more places than any other carriers.

I lost $400 on one customer a few months back because they fucked up so badly, and in the last few years they rarely honor the refund policies for the service itself and never refund for the cost of the products.

mayalaen: (Default)

Another day, another customer screaming at me for something completely out of my control.

He waited until yesterday to order something he wanted for tomorrow morning.

He cut it close, but he paid for overnight shipping.

I make sure it gets into a UPS worker's hands, and I not only mark that no signature is required but to leave it at the door even if he's not there because that's what the guy requested. And I told the UPS worker too just in case.

I have to pay extra for this, BTW, and that cost doesn't get passed on to the customer.

Dude just got done screaming at me because the UPS worker DID NOT leave it at the door as instructed and instead left a note to pick it up since the customer was not there.

Customer doesn't have a car, so he's screaming about having to pay $50 for an Uber ride to pick it up after he already spent $150 for the product and overnight shipping.

Like I control all the package carriers in the world and I purposely targeted him. Because that's how I get off or something.

I was nice to him and said I was sorry for the inconvenience, blah blah.

He ended with "well I guess you got your sale and I threw money in the garbage"

And it's like yes I got a sale.

But if you just go to the UPS store and get your product that was delivered less than 24 hours after you asked for it, then you can go get your tattoo tomorrow that you KNEW about for weeks ahead of time and failed to plan properly for.

Oh and don't worry, you can still slather my high-dose lidocaine cream on your skin because you can't handle the needles Mr. Tough Guy.

I don't look down on people who want to use numbing creams for tattoos. Unless they're assholes. Then all bets are off and yeah you're a big fucking baby for using the cream. You can scream at somebody who went out of their way to make you happy and the problem isn't their fault, but you can't take a tattoo without lidocaine.

mayalaen: (Default)

I think I may have burned myself out over the last couple weeks.

I knew the changeover to the new system would wear me out but damn I can barely breathe! But I’m so proud!!

Marissa helped with some of the stuff but most of this was me. Charlie and Marissa set up the hardware in the shop after I got it all working together here at the house.

new stuff

  • new point of sale system with completely new hardware and software (five different stations/sale points when before we only had 2
  • new inventory program
  • new purchase order program
  • new credit card processing company with SEVEN readers
  • new website theme/design
  • 3 new manufacturers who let me become distributor for their stuff
  • 2 new manufacturers who are letting me do drop-ship sales
  • 350 new products we carry complete with at least 3 pics each, marketing materials, and descriptions that I had to program myself in our POS/online store
  • 2 new warehouse locations (1 is our tattoo shop suite and I’m only using that suite address so I can program the online store to force shipping when people buy the drop-ship stuff compared to our shop where they can ship OR pick up in-store. The other warehouse is in Maryland and isn’t really mine but a business associate is letting me use his warehouse as a shipping portal as long as he gets a small cut)
  • a new app for Android and iOS that locals can use for more convenient in-store pickup and anybody else can use for regular orders

I decided to do it a couple weeks ago because usually our slow time of the year is July-September, but for some reason the business never slowed down.

Thought for sure the way the economy is that we’d have a REALLY slow time this year but it’s like people don’t give a shit? I dunno. It’s weird.

But the new stuff is all up and running and I’ve just gotta do minor tweaking and get back to ordering more supplies.

I did an order from my biggest manufacturer 3 weeks ago - an order from him usually lasts us 2 months - but we’re so busy that I just sent in a new order yesterday 😲

Everybody loves the changes to the system and ordering and all that!

And so for we’re loving it because we’ve never had systems that sync with each other and now EVERYTHING is run by the same main system so everything is synced and so easy for all four of us to access anytime we want on any device we want!

I’m so proud of how well the shop is doing!


 

mayalaen: (Default)

As mentioned in my Previous Post, I’m finally feeling better and can laugh at the epic shit-show my family has been putting on for the last few months.

Last you guys read, I was desperately trying to sell the shop.

I opened the shop with a 5-year plan (make it successful and sell at 5 years) and it’s now going on 12 years, interrupted by the pan/demic -- I was in the middle of selling it in February 2020 but that deal was dropped in the middle of March for some reason 😝

2020 and 2021 were spent making the shop work without me being there - doing everything from home. 2022 was spent putting a ton of time into getting everything in the books all shiny and ready to sell again.

In the meantime, for the last 3 years, Charlie and Marissa have been harassing me every chance they get, saying how the shop is holding them back, why haven’t I sold yet, they have things to do, and being snippy with me, blaming me for the heavy quarantine me, my mom, and my dad have been under even though it was a mutual decision between us 3 because of my mom’s cancer & immune system + my dad’s heart issues.

Charlie and Marissa treated me so bad that at one point my mom wrote a letter to them explaining the situation and that we were just being careful of the pan/demic because otherwise she MIGHT DIE.

And she also mentioned that I was actually still doing A LOT of the shop work, just from home - she said it tactfully and in a way that didn’t sound like “she does way more work than you so shut up.”

They took it well and started treating me A LOT better after that which made me bitter about the whole thing, because I told them all those things but apparently schizophrenic me didn’t say it the exact right way for the normal  people to understand/care about it. (you guys talk in feelings?!)

But at least after the letter they were letting me adjust how they worked and they stopped getting bad reviews for the shop once they started behaving 😡

I’ve been talking with tons of different people in the tattoo industry, working out the sale, and got to the point where I was in serious talks and ready to take the next step.

I’ve been working so hard on all of it for so long that I was beginning to get burnout. Knew it was coming and that I was dangerously close to a psychotic episode, and I knew I had to sell quick and seriously relax.

Mom said we should have a meeting with Charlie and Marissa to make sure we were on the same page so things with the sale went smoothly, and so we all met at our house, mom and I in masks but Charlie and Marissa refusing (aren’t they so loving and wonderful?).

As we’re talking, Charlie kinda chuckles and says that he and Marissa were recently talking and they decided that maybe we shouldn’t sell because the shop pays all our combined bills.

Which they already knew. They’ve known for years.

They’re in real estate and sell about 2 houses a year normally and it pays for their vacations and hobbies, but their bills are paid by me.

They could’ve done more real estate in their spare time (they only work a 30-hour week for me at the shop) but didn’t because the real estate market has drastically changed due to the pan/demic and big real estate businesses that came in and have made it nearly impossible for independent real estate agents to get any work. (A real estate agent friend of my dad’s can’t get any work at all and is now driving an ice cream truck)

So I hid my shock when Charlie and Marissa said they didn’t want to sell the shop, and I let them continue talking.

Turns out they’ve been all pissy about everything because they just didn’t really want to work at the shop but when faced with the possibility that they’d have to support themselves through real estate, they had a record scratch moment.

Throughout the rest of the meeting I didn’t let them know anything was getting to me. We just talked about where we go from here and that because of business/industry changes, they’re going to have to take on more responsibility.

They agreed and even suggested more things they could do I wasn’t even planning on dumping on them.

In the end, I’m still kinda thrown by it, but I’m to the point where I can laugh about it.

The shop does make good money, and it’s still growing year over year, but I REALLY REALLY wanted to go into a completely different field -- one I’ve been dreaming of for years and already have people/businesses ready to pay me lots of money for including benefits. Way more $ than I make after splitting profits at the shop with my family!

But selling the shop would financially devastate the rest of my family and they’d have to get their asses in gear real quick or lose everything.

For now, I’m seeing how this goes.

I’m giving them more and more responsibility, taking more time for myself, and the shop is doing REALLY well. Even Kaylan (family friend who is paid to run social media for us) is stepping up her game and our advertising is awesome!

I’m going to keep shifting more and more onto Charlie and Marissa until I get to the point where I have a comfortable amount of time every day to work, write, game, cook, clean, and enjoy my fucking life.

So far it’s going well, and I’m hopeful that it’ll keep getting better.

I’m already to the point where I’ve started gaming again and I’ve got some stories in my head raging to get written. I also feel as though I could travel if I wanted to, and I’m ready to jump back into social media/fandom.

Now that my head is clearing up, things are SO MUCH EASIER LIKE YOU HAVE NO IDEA and the creative part of my brain is waking up again after a long time of nothing 🥰

The bitterness will hopefully fade, and in the meantime our bills get paid.

mayalaen: (Default)
I spent 2 hours chatting with 2 different employees at Intuit only for the 2nd person to get ONE STEP away from getting me a new card reader when chat stopped working and wiping out all the things 😡😡😡

All I needed was a new card reader. It's not even covered by warranty. Just take my 💲 and send me a new card reader for my retail store. Why does that take 2+ hours?!😭

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