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Apr. 12th, 2021 05:22 pmI have a chat feature on my shop’s online store. It’s great for helping customers and answering their questions -- it’s linked to an app on my phone so I can talk with customers 24/7.
A guy messaged me this morning to ask if he could pick up his stuff at 10:30am on Wednesday even though we open at 11am. He was really nice about it!
I said I’d make arrangements for it and I texted Charlie and Marissa. Marissa was like sure we’re in there by 10:15am cleaning and prepping anyway, but Charlie went off on this rant about how we have to have our own lives and we can’t cater to customers’ every whim
and it’s like dude. We’re in the service/retail industry. And we’re running our own business without help from anyone else.
It sucks but YES you do have to cater to every customer. That’s why our shop is getting all the customers and every other tattoo supply shop in the metro area is losing customers.
Is it THAT hard to open the door to a customer and hand him his stuff at 10:30am when you’re already there cleaning and prepping to open? The customer is ordering today, so they don’t even have to let him inside on Wednesday if they don’t want to.
Besides that, when I used to go into the shop every day, I was there from 10am to 8:30pm because our hours were 11am-8pm (there’s a lot of morning cleaning involved -- even before the pan/demic).
The hours are now 11am-5pm and Charlie complains ALL the time about how long he has to work there. Funny given that one of the reasons he thought the shop was a great idea in the first place was that we were open longer than other places -- artists constantly complained they couldn’t buy supplies after 5pm anywhere.
When we first opened years ago the hours were 9am-10pm Tuesday-Saturday and 11am-5pm Sunday and Monday.
He should be glad I’m not insisting they go back to those hours 🤣
A guy messaged me this morning to ask if he could pick up his stuff at 10:30am on Wednesday even though we open at 11am. He was really nice about it!
I said I’d make arrangements for it and I texted Charlie and Marissa. Marissa was like sure we’re in there by 10:15am cleaning and prepping anyway, but Charlie went off on this rant about how we have to have our own lives and we can’t cater to customers’ every whim
and it’s like dude. We’re in the service/retail industry. And we’re running our own business without help from anyone else.
It sucks but YES you do have to cater to every customer. That’s why our shop is getting all the customers and every other tattoo supply shop in the metro area is losing customers.
Is it THAT hard to open the door to a customer and hand him his stuff at 10:30am when you’re already there cleaning and prepping to open? The customer is ordering today, so they don’t even have to let him inside on Wednesday if they don’t want to.
Besides that, when I used to go into the shop every day, I was there from 10am to 8:30pm because our hours were 11am-8pm (there’s a lot of morning cleaning involved -- even before the pan/demic).
The hours are now 11am-5pm and Charlie complains ALL the time about how long he has to work there. Funny given that one of the reasons he thought the shop was a great idea in the first place was that we were open longer than other places -- artists constantly complained they couldn’t buy supplies after 5pm anywhere.
When we first opened years ago the hours were 9am-10pm Tuesday-Saturday and 11am-5pm Sunday and Monday.
He should be glad I’m not insisting they go back to those hours 🤣