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I'm way too grouchy today.
I lost $900 today because my family STILL won't double check things.
When I first got covid, I was REALLY sick, and they knew it. My brain wasn't functioning right (still isn't but it's better than it was) and I wasn't double checking out-of-state orders for the shop personally for a couple weeks.
It had been a few months since they sent something out that was obviously paid for with a stolen credit card so I was like okay I'm gonna just step back and take care of myself and let them do their thing. It's a slow time of year anyway in the tattoo industry.
more whining under the cut
The letter was sent out weeks ago but he wasn't getting the mail even though he's supposed to get it no less than once a week.
The bank was notifying me that there was a chargeback on an order.
An $850 machine with expedited shipping, so $900 total.
I checked the order and the shipping address was 1500 miles away from the billing address. The phone number was 2500 miles away from the billing address and in a completely different state from the shipping address.
And the time period for being able to dispute the chargeback ended Friday at 5pm eastern standard time. He gave me the letter (today) Saturday morning. So TFB for me.
I pointed out the address discrepancies and both Charlie and Marissa (his wife) were like yeah but the system didn't flag it as fraudulent!
I said for the millionth time yeah I know. Not every fraudulent order is flagged as fraudulent, otherwise we'd never get scammed and the world would be a wonderful place!
I said, yet again, that I usually check EVERY order that comes in, especially when it's for more than $100.
Just a quick check to see if the billing and shipping addresses are SOMEWHAT close.
They responded with "EVERY ORDER?!!"
What kind of response is this?! Why the fuck would you double check some orders and not others?
And if you ARE going to check some and not others, wouldn't the $900 order with expedited shipping be one of them?!
I wasn't mean about it but I mentioned that I deal with scammers CONSTANTLY. I swear between the IRS requirements for small businesses and scammers, more than half my time working for the shop is spent dealing with bullshit instead of working on my actual shop!
I spent 3 days this past week dealing with a guy who ended up being a scammer. He kept trying to run his card through the online store and it was getting kicked back for nonmatching info.
I was emailing back and forth with him because he sounded like a genuine customer with a bank issue -- it happens sometimes because tattoo supplies are sometimes flagged by banks as unusual.
After three days of no less than an hour a day dealing with him, my bank finally kicked back some useful info -- that the card was issued to a man in the Netherlands while this dude was purchasing from the US.
So yeah. Scammer.
And if I wouldn't have been diligent with it or I had pushed the order through anyway, I would've lost almost $3000 in supplies.
I told Charlie and Marissa this and they reacted like spending this much time on a scam was a completely new idea to them. Like I haven't told them a million times how much time scammers take up.
But you can be sure that at the beginning of next month Charlie's going to be there with his hand out waiting for his pay and will throw a stink if I deduct $900 from his allowance even though the shop pays for my house/living expenses (and my parents) and Charlie's house/living expenses.
It feels like Charlie and Marissa are glorified cashiers (who get paid WAY more than cashiers and only work 30 hours a week) while I'm working no less than 60 hours a week and paying for their fuckups out of my own pocket.
At least you can fire shitty employees 🤬
Of course he immediately turned it around on me and acted like the hurt party in all this to the point where my mom was like "let him know you still love him he had a hard day."
Oh I'm sorry. Did he have a hard day when he found out that the car part he ordered was destroyed during shipping and they're sending a replacement? That's so terrible let me cry for him.
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