mayalaen | (no subject)

It feels like my job has become nothing but tending to willfully ignorant people.

I sell numbing cream online.

There are instructions:

on the product page in the description section
on the product page in the form of detailed pictures alongside the product pic
on the blog
on the return policy page right after I explain we can’t take returns on opened skin cream
on the shipping page
on the checkout page
included in the shipment
on the box

And yet I still get people complaining that the products don’t work and they’d like a return label and a refund.

All of them, in their complaints, somehow reveal they haven’t read the instructions or used it properly by the little things they say.

The most recent? “It didn’t work. It just made my skin shiny so I washed it off.”

So ya obviously 1) didn’t put enough on 2) rubbed it in when you’re not supposed to 3) didn’t cover it with plastic wrap and 4) didn’t leave it on for 45 minutes.

I know this because it doesn’t make your skin shiny unless you rub it in. It also soaks into the skin within about 3-5 minutes, so it’s no longer shiny. This means she didn’t even wait 3 minutes before declaring it didn’t work when it takes 45 minutes to penetrate the top layers of skin and start working on the nerves.

Now I have to deal with a bitchy person who is gonna scream at me for being an asshole because I won’t let her return it even though it says everywhere listed above that we don’t take returns on opened skin products and she used it wrong.

I miss being in the shop where I could help people face-to-face and they don’t reduce themselves to internet trolls because they don’t have the internet to hide behind.

I sell hundreds of tubes a month, and for the most part people read the instructions, but I wonder how soon I’m going to lose it and just start sending people a pop-up kids book that shows them how to use it and they have to use a code at the end of the book to get the box open before they can use the product.